It’s an awkward middle problem.

In a fully staffed metro department (or even one with volunteer auxiliaries/volunteers staffing 3rd/4th seats from the station when available) the extra calls aren’t much of a problem and I think give everyone extra reps training & thinking about what to do if there was an incident at that location.

If you have volunteers responding from home/work, then yeah, it’s a huge drain and morale drain.

Its attrition of a finite ressource by a system that has basically infinite ressources to cry wulf and dissallows for any defusal by human intervention. Its a attack on something working with good intentions.