I am convinced that social media is addictive for some, and likely a negative influence for many. But this is just shoddy journalism:

> "The verdict has forced those inside the companies to grapple with the fact that many outsiders do not view them as favourably as they have come to view themselves."

They quote one unnamed insider for this characterization. I recall from my stats 101 class that n=1 is not a strong basis from which to make broad claims about a population of 10s of thousands.