Are you able to share if there's a general trend behind the outages? Do you often hit capacity, or do you budget to have headroom?

Yes, the general trend is the unprecedented growth that we've seen. Typically one would have some time in advance to re-engineer the systems to support the increased in traffic and users. But we're dealing with very compressed timelines and while most of the time we're able to fix the issues beforehand, sometimes we have to do them in production. Sorry for that.