They don’t have to use the tech, except maybe superficially. They are either being explicitly mislead by salespeople or like others have mentioned, it simply is a vehicle to confirm their own biases or annoyance at having to pay peons. It’s up to the grunts to actually make this work.

It’s like Marc Andressen bloviating about how AI will replace everyone except him.

To be fair, some of this is understandable. At some level, you’re just going to see some things as a bullet point in a daily/monthly/quarterly report and possibly a 10 minute presentation. You’re implicitly assuming that the folks under you have condensed this information into something meaningful.