It's the classic "and everyone clapped" story.

I get that this is exhausting, but the rank-and-file employee is just doing their job. This is like people attacking McDonalds employees because they were out of Szechuan Sauce [0].

The author _clearly_ had a way to accomplish their goal. Why could they not just say "ok that's inconvenient, but I'll just use this online service to send my existing PDF".

[0]: https://www.nme.com/features/tv-features/rick-and-mortys-sze...