Well, I'd appreciate Karen is willing to talk and explain whatever inconvenient policies they have. A faceless bureaucracy is even more desperate.

My wife and I had many troubles (delays due to additional security checks, endless request for documents) in visa and all immigration-related applications in the US. We cannot even find a government official to complain. Email inquires all end up with boilerplate responses. Many agencies do not have phone services, and even if some do, you are connected to an unhelpful call center worker who can only provide generic info and have no permissions to discuss your problems. And lawyers told us we could do little because all the procedures are legitimate. We may (and we did once in the past) sue the government but only after an "unreasonable" delay, at which point much harm is already caused.

This week the US consulate emailed me to ask for official documents about a minor past civil suit against me in China, including "a police certificate", for my visa application. Why the heck does the US visa have anything to do with a civil suit, and in which country does a civil suit involve police?