> The best anyone can hope for is a free market, with everything properly priced. But for decades, the American market has not been free. It’s used purposefully added friction to exploit a time asymmetry between the business and you. And due to things like call centers, this has been very profitable for the businesses. Cable companies and insurance rely on the fact that your time is more valuable than theirs. They can hire people in India at scale to waste your time. They can use procedure and big data to design protocols to drive you just to the point of frustration at little cost to them. How often do you diligently check Uber and Lyft and select the cheaper one?

> Enter AI, the great equalizer of time.

I didn't read any futher: this article is dumb. If a company has the capability to hire literal people to waste your time, they can deploy more AI than you to waste the time of your AI.

Or they just use price to limit access instead of time. Which means you're totally SOL if you have time but no money. Pay to win, that game everyone loves /s!

AI doesn't flatten asymmetries, it exacerbates them.

> If a company has the capability to hire literal people to waste your time, they can deploy more AI than you to waste the time of your AI.

I don't totally buy OP's argument, but I think you're dismissing it unfairly.

His point is that in the pre-LLM world, if a company wants to waste your time, they can hire a call center employee overseas for US$4/hr and make you wait for an hour to talk to them for 30 minutes. If you value your time at $80/hr, then the 90-minute call cost you $120, but it only cost the company about $2, thus the asymmetry.

OP's claim is that now, the asymmetry is gone. If both you and the company try to use AI, the company has less leverage to impose costs on you. They can deploy more AI to waste more of your time, but that means the asymmetry now is in the customer's favor because it costs the company more than the customer to get support.