People are judging OP and/or judging Karen. A lot is being lost in translation.

When you get a certain drone with a certain way of speaking down to you ("this is the system obviously, you faceless person who is just as dumb as all the other faceless people"), then it's infuriating and I can see why OP went to bureaucratic war.

At the same time, give the drone a break. She's doing what she's been trained to do, in the framework she's permitted to operate in, and she's got bigger problems than you.

When I was younger, I went to similar bureaucratic wars to prove a point... to whom? What for?

It's not helping anybody.

Considering the sentiments usually expressed on HN, it's kind of shocking the ratio of people judging the people vs those judging the system.