My exact thoughts. Too often we lash out at the person who is working within a Kafkaesque system as a lowly bureaucrat. Attack the system. Find the fax number for the chief of your social security administration. Get a letter sending group together. The democratic system is slow and terrible but atleast the author seems to live in one.

There should be a political call to action here. Call xyz or work to change this law. Bureaucrats run on laws. Laws can be changed. I was able to get my local HOA to accept pdf uploads just be talking with them. Small example but change is possible. Not as fun as ruining someones day though

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pjc50 8 hours ago | parent [-]

> There should be a political call to action here

A real problem in both benefits claiming and immigration systems is that there are voters on the other side loudly demanding that the system be made more hostile and kafkaesque.

	▲	ryandrake 8 hours ago \| parent \| next [-]
		Yea, it's a mistake to think everyone wants things to be better, and that we just need to organize. There is a huge, motivated voting block out there who want to make things worse, at least worse for people unlike themselves, and they are organized and fighting back (and usually winning).
	▲	egorfine 5 hours ago \| parent \| prev [-]
		And bear in mind that there are quite a few politicians willing to monetize that by actually implementing those more hostile and kafkaesque rules.