> "She said it with a challenge in her tone. She knew who she was talking to. She was talking to a blind man living below the poverty line. She assumed that "fax it" was an impossible hurdle. She assumed I would have to find a ride to a library, pay twenty cents a page, and struggle with a physical machine I couldn't read. She was counting on the friction of the physical world to make me give up."

The author may feel like this is true, but she probably probably doesn't care for the Kafkaesque nature of the system and doesn't stand to profit from their misery either.

This experiment feels related

https://theinquisitivejournal.com/2023/04/07/the-power-of-pe...

Presumably the blog writer has never worked in a corporate hierarchy, let alone at the lowest of the low of being in a call centre. They sound like a horrible person whose interactions with the outside world being driven from being terminally online (the choice of Karen was telling)

> He writes fiction where Disabled heroes get their happy endings

Perhaps "Karen" was disabled, having lost both her legs from a drunk driver as she selflessly threw herself into harms way to rescue some innocent kids. I hope she gets a happy ending.