> perhaps praying that the bug had magically disappeared on its own, with no effort from Apple.

I suspect that this is a common approach. It maybe even works, often enough, to make it standard practice.

For myself, I've stopped submitting bug reports.

It's not the being ignored, that bothers me; it's when they pay attention, they basically insist that I become an unpaid systems engineering QC person, and go through enormous effort to prove the bug exists.

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thewebguyd 4 hours ago | parent | next [-]

> they basically insist that I become an unpaid systems engineering QC person

Microsoft support is guilty of this, especially for Azure & 365 issues.

Like sorry, but you aren't paying me to debug your software. Here's a report, and here's proof of me reproducing the problem & some logs. That's all I'm going to provide. It's your software, you debug it.

	▲	sigbottle 3 hours ago \| parent [-]
		Damn. I've put quite a lot of effort into open source tools w.r.t. debugging and bugfixing, but yeah putting that for a corporate product that doesn't even respect you must be draining.

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cindyllm 4 hours ago | parent | prev [-]

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