> It certainly doesn't seem to hurt their bottom line, which is the only thing they care about.

I want to draw out this comment because it's so antithetical to what Apple marketed that it stood for (if you remember, the wonderful 1984 commercial Apple created; which was very much against the big behemoths of the day and the way they operated).

We're at the point where we've normalized crappy behavior and crappy software so long as the bottom line keeps moving up and to the right on the graph.

Not, "Let's build great software that people love.", but "How much profit can we squeeze out? Let's try to squeeze some more."

We've optimized for profit instead of happiness and customer satisfaction. That's why it feels like quality in general is getting worse, profit became the end goal, not the by-product of a customer-centric focus. We've numbed ourselves to the pain and discomfort we endure and cause every single day in the name of profit.