Another great book of his is House, which chronicles the building of a house for a young couple somewhere in New England, complete with character sketches of the architects, workers, and customers involved. His ability to portray people in a way that is both sympathetic and clear-minded feels sadly rare to me. Nobody in that book is the hero, and some of their flaws are right there on the pages, but they all seem like people that it would be nice to get to know.