> lesson in there is 'majority of users don't care nearly as much as you think', usually.

How can this be your takeaway when there is no channel for communication with the users? There is no signal at all so you assume what is convenient for you. But this has no bearing on actual user sentiment, its just convenience for you.

Part and parcel of the “problem” with tech people is they assume they can just fill in the gaps with their preferences and pretend they’re actually user preferences. In the rest of life this is called “bullshit”.