A single product meant for all the users will inevitably be a poor fit for most of them. We need more variety of products for the different segments of the market. Alternatively we need more knobs to tune things to user needs. One promise of AI is enabling folks to personalize product experiences, but so far it's all been surface level.

I think the desktop Linux ecosystem is an example of something healthier, but it goes too far in the other direction. There are too many options to choose from that it's hard to find the one for your needs.