Speaking only for myself, this sort of behavior is a great way to break the Trust Thermocline [1]. The point where I am so frustrated, so fed up, so expectant that said company will abuse me again, that I refuse to do business with them at all, under any circumstances, no matter if it is inconvenient to avoid them or not.

1. https://x.com/garius/status/1588115310124539904

Exactly. This behavior is blindly driving to "line go up" without realizing they just dug their own grave. 2025 was a series of existential missteps for Microsoft. This is a historic moment. These suits would rather die than try to build trust.