Oh wow so the judicial system is developing the software? It's not a private company that only exists to fulfill a government need with zero accountability? What were the terms of their contract? What was their SLA? How do users engage with the company?

Sorry but these companies are all scams thrusted upon the public. Any business that takes government money should be held accountable or compelled to engage in workplace democracy.

I'm not a fan of companies making garbage products while getting rich off of public dollars. Just because some people like corporate welfare doesn't mean the vast majority of the public likes it.

They are accountable…. To the courts?

What does workplace accountability actually concretely mean here?

It’s the classic enterprise software issue too - the people doing the buying/selecting are not the people actually using it.