I have a friend who runs a trade with an outsourced reception - they employ 3 full time people and the reception is about £150/mo for 9-5 manning of calls. He does the scheduling in the evenings.

If we take OP’s post at face value, presumably his brother is already at 100% capacity otherwise he wouldn’t be missing all these calls.

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truetraveller 10 hours ago | parent [-]

£150/mo for each? Do these receptionists actually answer? Has he "tested" them with test calls? Any recommended site to get this?

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maccard 10 hours ago | parent | next [-]

No - £150/mo for the service. I asked him and he said they take the calls, write up notes and he handles the callbacks/etc himself.

I don’t know if he’s “tested”, but he said he’s happy enough with the service. We don’t always have to AB test every possible option - sometimes good enough is good enough.

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mamonster 10 hours ago | parent | prev [-]

Well presumably 150 is what you pay to use the service, and they have like 100+ companies using it.

The model is exactly like Planet Fitness or similar gyms: It doesn't work if everyone visits at once, but you plan on most people using it once a week.

	▲	maccard 10 hours ago \| parent [-]
		Yeah exactly - I don’t know how many calls he gets but it’s less than an amount to employ a full time person, but more than enough that it’s worth having someone to pick up a phone he can stay on the job.