crazy solution that might work for you: open an incognito browser and check for deals for new customers. "someone" I know was able to switch from a $50/1.2TB limited 300mbit plan to a $45/unlimited 1Gbit plan doing this.

if they have a better deal for new users: sign up for a new account under someone else in your household, and cancel your old account after you get your new account hardware setup and working.