> It’s for somebody who goes to the store, puts their hands on the keyboard, uses the touchpad, looks at the screen, and feels the chassis, and then makes their decision.

We might live in different areas of the world. Every person I know who isn't into tech has never walked into a store by themselves and bought a laptop based on feel or a hunch.

They always get a recommendation from someone who is into tech, either for a specific model to buy online or someone to go with in real life at a store to help them make a purchase.

I don't blame them either, I wouldn't make a big purchase with no information and trust the sales floor to give high quality personalized advice.