> Never mind that having 2000 support tickets is a bad thing. And also mostly caused by their shitty apps.

I’m constantly having to fight people to not add new, inactionable alerts as knee-jerk reactions to incidents. I swear the thought process is “an incident happened, we added a new alert - look, we’re proactive!” instead of, you know, fixing the root causes.

When WeTransfer suddenty changed it's policy for AI training last summer the entire CISO department panicked and had the entire website blocked.

In traffic we could see that 12% of the company used the site daily, transferring gigabytes of data between our engineers and contractors.

I asked why we didn't just start paying WeTransfer since it's so widely used and this would solve the problem, too.

They said they should just use the internal SharePoint file sharing tool.

I asked how this would work since most of WeTransfer use was us receiving docs, not sharing them.

They said the contractors should just update their policy, and that was the end of the debate.

Last time I spoke to a field engineer he said they mostly use private mailboxes now mostly since they "can't even copy something in Outlook anymore" on company laptops.

I decided not to report this to CISO and these docs are workorders and pictures demonstrating workorders have been completed. They're irrelevant one day later.