Perhaps the first step is to actually listen to the frustrated people. Maybe at least some of their problems are real.

I've definitely listened to the frustrated people, as well as even sharing many of their frustrations. And their (our) problems are definitely real. I still stand by what I said.

To show you that I'm maybe not just blowing smoke out of my ass on this topic, here is me personally dealing with a scammer-adjacent problem: https://news.ycombinator.com/item?id=47125550