> Surveys exist, interviews exist, focus groups exist, fostering communities that you can engage is a thing, etc.

We all know it’s extremely, extremely hard to interact with your userbase.

> For example I was paid $500 an hour

+the time to find volunteers doubled that, so for $1000 an hour x 10 user interviews, a free software can have feedback from 0.001% of their users. I dislike telemetry, but it’s a lie to say it’s optional.

—a company with no telemetry on neither of our downloadable or cloud product.