There is no breaking through it because those LLM replies are not tweaked for 5 year olds due to managerial decree, they're tweaked for the average callers to those support departments due to cold hard reality.

If 99 out of 100 callers are wrong, are frustrated, and don't know how to clear their cookies, and then you call in, they'll treat you like those 99. Even if you're correct, just cheerfully trying to be helpful, and even if you did clear cookies literally identified the obvious typo in their Javascript that makes it work again or whatever, you're an outlier.

Maybe you can get that person to readjust their expectations for you, maybe you can't, and maybe their management can embark on a massive education and training effort to teach their customer support agents to assume that each new caller is an intelligent expert who's aware of and has already tried the obvious things, but tomorrow they will regress to the mean.

Is this not begging the question that 99 out of 100 were wrong? This totally depends if the aim is the solve problems or to reduce support costs - which are not necessarily the same thing.

If only 1% of tickets ever got past level 1 then okay but I doubt this is the case in most places. And if you already tried to fix your issue online there is nothing more frustrating than being told to do so repeatedly while on hold.

I have an issue today where a service accidentally cancelled my package but still charged me. I asked for it to be reinstated or refunded, and three times I got the same identical automated output pretending to be a person, the fourth attempt is simply a credit card charge back and a lost customer

Nah, that doesn't wash. I can understand a default initial response for 99% of callers (a verbal FAQ as it were), but I do not accept the lack of breaking through. That is because managerial decree has mandated cost-cutting and chosen not to provide any real customer support.

After I exhaust the L1 flowchart I expect some real support. I've done my bit to prove it, I expect them to reply in kind.

The reality is that companies have gone on aggressive cost cutting to maximise profits, and customer support is absolutely included in that.

What next? Shrinkflation is because 99% of people expect smaller portions?

They know getting to L2/L3 support increases costs. Eg applying a refund when legally required, delivering what was contractually agreed etc.

Also, the more we accept people are 'dumb' and dumb down our interactions with them, the dumber everyone will get. Do teachers not need to believe in the capacity of children, lest education totally go to hell?

> don't know how to clear their cookies

Why do users even need to manually clear their cookies?

Yeah, this honestly scares me.