When millions of users constantly make the same mistake with the tool, there may be a problem with the tool, whether it's a defect in the tool or just that it's inappropriate for the job. Blaming the user might give one a righteous feeling, but decade after decade that approach has failed to actually fix any problems.

That's why I say "in most cases" - so not always, actually. There might be problems with tools, I'm not trying to deny that. And by the way, what if some (or even most) of the users just don't have enough skill to use the tool properly? Again, there could be a problem with tool, yes, but you can't always blame only tools for mistakes users make.