My first thought was "wow, those assholes."

But my second thought was... how did they make their PBX do that? Is this actually a feature that PBX vendors ship?

Many call centers have these privacy messages that play before you're actually put on hold. Just use the same feature with a 15min of waiting music.

	▲	ryukoposting 4 hours ago \| parent [-]
		Ah, so that the music changes and/or clips when you jump into the call queue. That way, you know you just got mishandled for 15 minutes. Diabolical.

5 hours ago | parent | prev | next [-]

[deleted]

f_devd 7 hours ago | parent | prev | next [-]

Wouldn't be surprised if they have their own internal PBX system with a SIP trunk

	▲	ryukoposting 7 hours ago \| parent [-]
		Sigh. VoIP makes everything less interesting.

justin66 6 hours ago | parent | prev [-]

I mean, any system has the ability to play a message before putting the call into a queue. Make the message fifteen minutes of muzak…