| ▲ | oofbey 8 hours ago | |
AHT? | ||
| ▲ | LordGrey 8 hours ago | parent | next [-] | |
Not OP, but it is probably either "Average Hold Time" or "Average Handle Time". I supposed the usage here indicated some call center metric that management was expecting in a certain range but the new tool skewed it in a different direction. | ||
| ▲ | iinnPP 8 hours ago | parent | prev | next [-] | |
Average Handle Time | ||
| ▲ | soopypoos 6 hours ago | parent | prev [-] | |
Assistant Head Teacher | ||