> That is just plain ridiculous.

This is called "Tuesday", for me.

> How the hell did they end up not knowing how to manage the content on their site?

The knowledge atrophied. To me the harder problem is keeping knowledge off the bus… it gets on of its own accord and then boom: knowledge lost. People leave the company, and with them, lessons. People are in constant crunch time, and don't have time for the last 2% of the work that takes 98% of the time, like adequately documenting the weird bits of the system. Half the time the corp site is an afterthought to main engineering, relegated to some CMS that marketing can have, and trust me marketing is not writing docs.

Company leadership at nigh every job I have worked on encourages the company, collectively, to forget. Dev turnovers at most places I've worked average around 2y… that's knowledge, just walking out the door.