I had a site with some traffic and a popular, class-leading ad plugin for the platform.

At some point I just lost interest in the whole thing and cancelled my plugin subscription.

I got an email from the developer, which was kind enough, asking me why I was cancelling and if there was any feedback I wanted to share.

I mentioned how complicated ad inventory, ad placement, and online ordering for hands-off customer self-service was.

His question back was, "What's hard about it?"

I couldn't even muster a reply.

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VertanaNinjai 8 hours ago | parent | next [-]

Maybe there are some details missing here, but asking for more detailed or tailored feedback makes it seem like he cares and was willing to hear you out. Sometimes people are in their own industry for so long that they forget what their industry and tools look like to outside eyes. A simple menu to him could’ve been overwhelming for you as a quick example.

	▲	pseudohadamard 4 hours ago \| parent \| next [-]
		I ran into this a while back at a talk when the speaker used the phrase "perfectly ordinary sodium iodide gamma ray spectrometer". I pointed out to him afterwards that that's not something that most people would expect to follow "perfectly ordinary" in a sentence, and he explained that, yes, today you'd be using thallium-doped CsI or NaI scintillators instead.
	▲	inopinatus 5 hours ago \| parent \| prev [-]
		Unsurprisingly, there's a representative XKCD. https://xkcd.com/2501/

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rcakebread 3 hours ago | parent | prev [-]

Why didn't you tell him what you told us?

"At some point I just lost interest in the whole thing and cancelled my plugin subscription."