it's "Enterprise" grade software! need to check the boxes for the procurement process (actually working is a separate department)

Exactly! I can’t even count the number of times we’ve been in the discovery phase of a project and see “Oh this MS product does that! Cool”. Then when we get to the actual implementation realize it’s a broken mess. It’s sales driven software development, they just need to get you far enough along to sign the contract, then it’s too late to back out.