Absolute contempt for their users at every level. It’s so transparent. This is the end game of anticompetitive practices for decades— they just don’t have to try anymore… for now. Some day they’ll either have to compete in good faith or sink. I doubt that will happen soon, but someday.

It's hard to argue against contempt but... I'm gonna try. It feels like at the end of the line it's just a checkbox someone gets without having to consider the consequences of the changes. Either it's too big or there's too many levels where decisions get made and handed down to drones (or AI), but the people who decide seem to have no concept of what their products are used for and the people who implement features seem to have accepted that the system is so big that they can't understand all the impacts of their changes and have to rely on trusting commands from above - who may expect them to challenge from the POV of users or question things but never do. Anyway, this feels like what happens when managerial overhead and marketing KPIs smash into a complex product ecosystem. It all smells of IBM to be honest