> give the advantages of the bot and be somewhat honest about it.

The advantage of a bot is for owner of a bot, not for those forced to use that bot. So, owners are incentivized to lie about bot usage.

Well, there can be an advantage in a bot too, if it can actually resolve some subset of problems faster and allows for more timely escalation of what is left. The problem is of course that is far too often not how they are used.