They have been receiving a lot of hate on Reddit for a few weeks, since they started mass canceling Pro accounts. What seemed to be initially an attempt at preventing illegitimate accounts (aka those using coupons from grey market for instance) escalated into wavesof random accounts suspensions just for not having a credit card set, including legit ones that came as a package with ISP, bank accounts, etc.

Not only have there been those cancellations, but they’ve also been cutting back features in a lot of areas, especially in the Pro tier, and doing it pretty drastically without any notice. Honestly, I think that might be the bigger issue, particularly since many of the affected users are paying customers, and quite a few of them paid for a full year upfront.