Building tools and services to reduce hassle and friction for others is great. However, what often happens is that you end up creating and building a moat around that hassle. Think about how companies like TurboTax lobby the government to not build electronic tax filing stuff.

Cory Doctorow explains the dynamics well in Enshittification. First they turn against their users, then their business partners, then their employees. The layoffs you are seeing are just stage 3 enshittification. If you work at a company like this, my advice is to quit ASAP. At least then you leave on your own terms.

TurboTax is a prototypical example of rent-seeking.

i'm fairly certain Cory Doctorow does not understand the economics of Enshittification.

companies subsidise their products so that exploration of these products is more feasible due to lower initial costs for the end consumers. the initial consumers don't pay the full price but they are borne by the later consumers once the exploration is done and they have knowledge about that market and business.

Cory Doctorow also probably confuses democratisation and enshittifaction - its usually the case that products get cheaper by also marginally reducing the quality. we get cheap goods from China but that's not enshittification - that's just efficiency. as a consumer I'm happy I have the option of paying low prices for products.

i wouldn't take this person too seriously because it looks like they don't understand the larger picture