What's interesting from a practical standpoint: the paper confirms what we're seeing in SME deployments – AI augments, not replaces. But the real productivity gain only kicks in when you redesign the process around the AI, not just bolt it on. Most small businesses skip that step entirely and then wonder why their 'AI tool' isn't delivering. The organizational restructuring is the hard part, not the technology. Anyone here seen teams actually get this right systematically?