This sounds familiar. Months after not receiving an order, UPS sent a letter from a pseudo(?) collection agency for a charge added to the order. But there was no way to pay for it - as there was a statement that only the shipper could pay, but still, the order didn't arrive - it was very confusing, the shipment disappeared in paperwork - and no one could figure it out. Customer was out the original purchase fee, producer never could reviver shipment. Complete mess.