I can understand this issue with low margin private businesses. But the LLM bots are now everywhere.

I call my bank and I must tell a dumb robot a description of my problem, which it then claims to not understand and fucking hangs up on me. Now I need to repeat like a parrot "operator, operator, operator" until that clanker resigns and connects me to an operator. And the issue is managing a specific account, so nothing in the FAQs was relevant. Bank has more than enough margins for human support.

Or another case - our government went all digital lately and we have main point of access to many stuff via an app/webportal. That service only has a very dumb and limited bot as a support, while service governs a lot of important functions. So instead I have to write comments under their Facebook marketing posts, then if I'm lucky some human spots them and then a real support writes me in a Facebook messenger. This is beyond infuriating. Government also has more than enough money to spend.

Same with other businesses with proper margins, like telco, automotive etc.