> People demand free support.
  > When I worked at Microsoft

Last I checked the common nicknames were "Microslop" and "Winblows"

Maybe if Microslop spent more time improving their product they'd spend less money and time on support.

Sorry, I have no empathy for a multi trillion dollar company that's shoving things down our throats. I'm sorry you had a frustrating experience as an employee but my feelings about a mega corp are very different. It's like watching someone wipe away their tears with hundred dollar bills