I had a friend who worked for a company that built AI call centres. I naively thought that customers would use it to do "password reset" type workflows and have an escape hatch for customers to talk to a human if the AI couldnt handle what they needed.

Surprisingly few of them wanted that. If the AI couldnt handle their issue they mostly wanted customers to just fuck off.

> If the AI couldnt handle their issue they mostly wanted customers to just fuck off.

Witness the future of business and society