I agree in principle, but, for me, it all comes down to execution.

I used a product that implemented a VERY good AI chatbot as part of their email support and it was better than human support. It was nearly instant in its response time and answered all of my questions perfectly.

In fact, it wasn't until after the interaction that I realized it was an AI bot! Pretty good IMO and I'd prefer that interaction over holding "...because your call IS important to us."

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RayVR a day ago | parent | next [-]

Did you read the article? Author is talking about humans relying on chatbots to formulate all their responses for them without strict direction and refinement.

	▲	adamtaylor_13 5 hours ago \| parent [-]
		I did, but it immediately made me think of other contexts where I have been forced to use someone's chatbot and it was delightful.

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bendangelo a day ago | parent | prev [-]

Which product?

	▲	adamtaylor_13 4 hours ago \| parent [-]
		The product was Freedom[1] and I believe they were using Fin[2] for their email support. - [^1]: https://freedom.to - [^2]: https://fin.ai