It would be nice if more businesses embraced email instead of requiring phone calls for basic tasks. Imagine how much more productive we could be if we could just send off a quick email with the information and questions.

Instead, what we're likely going to get are "voice agents" calling each other when we could have just used email instead...

Businesses likely don't know a better way because the person selling them software doesn't want them to use an open and federated technology. They want the business to use Slack, with a SalesForce CRM, and then add a JIRA workflow to top it off.

Most of the time it's simply not being aware of what's out there or just showing them a different work flow.