| ▲ | daft_pink 5 hours ago | |
I just signed up with Gusto for one of my companies. They charged me for premium support automatically and when I tried to dispute it I had to talk in circles with their AI named Gus. Why am I paying through the nose for premium support just to chat with an AI? | ||
| ▲ | jascha_eng 4 hours ago | parent | next [-] | |
This is not really what the article is about | ||
| ▲ | trollbridge 4 hours ago | parent | prev | next [-] | |
Hence why I prefer a real CPA with a real person who answers the phone. | ||
| ▲ | user3939382 4 hours ago | parent | prev [-] | |
Gusto is a nightmare if your account needs fall out of their happy path. Everything is 100% automated with call center scripts to help you otherwise. You will never reach someone with power to fix anything. | ||