It obviously depends on where you live. In my country you certainly con choose a new electric company. I mention that because we really should use consumer choice to overcome these types of problems where we can. Ie if you can switch to a bank/electricity provider/whatever that has a less terrible app it’s really good to do so.

I agree on principle. I'm not sure if everywhere in the US is like this, but everywhere I've lived in California basically had a monopolistic electric and gas provider.

For things where we do have a choice, yes I agree.