This seems to imply that customers assume by default that the LLM remembers their past chats? I feel like the UI makes it incredibly obvious it’s a clean slate every time? But then again people ask ridiculous meta questions all the time to these chatbots expecting a correct answer.

Yeah, but then they went and added "memories" and in particular automatic memory management, and now it isn't a clean slate each time. And that's exactly what this is importing: those automatically curated memories that make the chat bot "feel like" it knows you.