> "Even if there were explanatory text, Erika, like most users, doesn’t typically read through every dialog box, and they certainly can’t be expected to remember this technical detail a year from now."

Passkeys are a step in the right direction, ironically for the exact reason the author advises caution. We've been telling people to "store your backup key somewhere safe" for the best part of a decade now, and your average Erika hasn't got on well with that at all. Locking themselves out and losing data left, right and centre.

If you've worked at any kind of scale you'll know well that a certain percentage of users will lose their data with E2EE, full stop. It's just different from everything else they've ever used. These are the same people who'd be lost without the "forgot password" link, and there's no shame in that. That's just the reality of it. And passkeys can help people like this to not lose their keys.

If the product is truly E2EE, the best options right now are the passkey implementations baked into Chrome or Apple. Windows, as ever, needs a bit of work, but the password managers seem to be picking up the slack well enough. We also need to educate people that with true E2EE there is no "forgot password" email. Passkeys and the tooling around them still have a ways to go, but we're getting there.