Yeah, the alternative is be OK with their product being used for surveillance.

Not sure why it's controversial that they said no, regardless of the reasoning. Yeah there's a lot of marketing speak and things to cover their asses. Let's call them out on that later. Right now let's applaud them for doing the right thing.

FWIW I do not think they are the "good guys" (if I had a dollar for every company that had a policy of not being evil...). But they are certainly not siding with the bad guys here.