> That sounds like the real problem was the lack of an employee handbook.

That's my point - we didn't have one because we didn't need one. 30 people is still small enough that you can be on first name terms with every single person in the company and know what everyone is doing day-to-day. Anecdotally, I'd say one in every 30 people I've worked with in my career are like this - so that's probably the point you do need one.