This is valid feedback and it’s on us to earn trust over time through our actions. I will say that Cape is a company of almost 100 people from many different backgrounds. Prior to Cape I spent almost a decade at DuckDuckGo. We’re a group of people that is frustrated with the status quo in the telco industry and want to do better.

One of the efforts we’re working on now is an audit of our data retention claims. We recently posted an RFC on Reddit if anyone from this community has input: https://www.reddit.com/r/CapeCellular/s/zTn7HQ0emo

We plan to continue to do more things like this that increase transparency and build trust over time.