I think at this point they know all these opinions pretty well, but they simply don't care or see better growth options by targeting users who don't belong to that particular bubble. They see OpenAI approaching the same active user counts as Facebook and they want a slice of that pie. And the majority of that pie is non-techies.

Yup. When people feel like their voice won't matter, they will simply shut off any channels "listening" to them. You need to build up trust first.

As a complete contrast, there's a lot more enthusiasm over Valve surveys.