Personally the experience getting tickets at the moment is horrible.

Endless queues, scalpers grabbing tickets within a second. Having to wait days/weeks periodically checking to see if a ticket is available.

The only platform I’m aware of that does guarantee a ticket can be purchased if available is Dice once you join a wait list. You get given a reasonable time to purchase it in too.

So I can see why people would prefer to defer this to an agent and not care about the implementation, I personally would. In the past I’ve been able to script notifications for it for myself and can see more people benefiting from it.

It won't help, though. The scalpers have much more motivation write a better bot ("agent") than I, an occasional concertgoer, do.